Q: What is Earthley?
A: Earthley was created by the team at Modern Alternative Mama. Readers in our community have asked for years if we offered our DIY recipes for sale — since not everyone is ready for DIY! We’ve always said no, but the demand grew. Our goal is to help people achieve their health and wellness goals in an affordable way, so now we’re offering our most popular products via Earthley!
Q: What type of business is Earthley?
A: Earthley is a business to consumer (B2C) company. We manufacturer everything ourselves, and market directly to consumers, through our wholesalers (e.g. Doctors, Chiropractors, Massage Therapists, Retail Stores, etc…), or through our Earthologist (aka affiliates) program (e.g. bloggers/websites, social media influencers, etc…)
We are not a direct sales business (customers can buy from us, and not go through third parties), and we are not a multi-level marketing (MLM) company (there are no down-lines, no membership fees, no requirement to have inventory, etc…).
Q: Where do you get your product formulas?
A: Our owner, Kate, has extensively studied herbs and natural remedies for over 13 years, is a professional herbalist, and formulates our products based on her knowledge. It’s not unusual for our formulas to go through 3 – 4 (or more!) versions, plus a testing process, before we are ready to release them.
Q: How are your products tested? Do you send them to a lab?
A: We have a team of people we test on! This includes ourselves, our families, and volunteer affiliates at times. We start with such safe ingredients that we feel completely comfortable jumping straight to human testing. At this time, we do not perform any lab tests on our products, although we hope to have a few of them tested in the future to verify levels of active ingredients.
We do keep COAs from our suppliers, guaranteeing the content and safety of our raw materials, and we do perform organoleptic testing on our finished products to ensure they meet our quality standards.
Q: Do you use safety seals?
A: Right now, our products are all made in our one production facility in Columbus, OH and shipped directly to the customer. There is no third party involved. As long as your package arrives unopened, you can be sure that nothing has been tampered with. For this reason, we do not currently use safety seals. As we expand in the coming months, we do plan to add safety seals soon once our new equipment arrives that will automate this process.
Q: Do you make your own products?
A: Yes! If it’s branded as Earthley, it’s something that we handmade in our dedicated manufacturing facility, based in Columbus, Ohio. We don’t outsource our work at all.
Q: What is the shelf life of your products?
Because our products are 100% natural with no artificial preservatives, they do expire. Products that are applied topically have a shelf life of about 1 year. All of our glycerin and alcohol tinctures have a shelf-life of 2 years (from the start of the creation process). You can extend the shelf life by keeping your products in the refrigerator, although it is not required. Products are safe to use past the expiration date, as long as they do not smell rancid (oil-based) or have visible mold (this is very rare unless contamination has occurred at home). The expiration dates are very loose estimates (simply how long we’ll guarantee a product for) and products usually last much longer.
Q: When do products expire?
In order to be FDA compliant we are no longer able to put Best By or Expiration Dates on our products. We do however have our Lot Number on all products which can be found as a 7-digit number either printed on the label or a sticker placed on the container. This will tell the day the product was finished.An example would be the lot number #2124005
The first two numbers will indicate the year it was made. So for the above lot, the first two numbers are 21 and so it was made in the year 2021. The next three numbers will indicate the day of the year it was made using the Julian Calendar. So the 240 day of the year would end up being the 12th of August. The last two will show the batch number made that day, so 05 would be the 5th batch made that day. This would mean that the product was finished on August 12, 2021 and was the 5th product made that day.
Shelf Life For Products:
2 years for all tinctures
1 year for powders
1 year for oils (gut health oil, ear ache ease)
1 year for topical products
Q: Are your products cruelty-free or vegan?
A: Our products are cruelty-free! We are Leaping Bunny certified. We do not test on animals ever. (Actually, we test on ourselves!) Yes, our products are vegan, with the exceptions of Oatmeal and Honey Soap, Cod Liver Oil, Oyster-Min, and Vitamin D Cream. We no longer use beeswax in any of our formulations.
Q: Are your products certified organic?
A: Not at this time. It’s more important to us to stay affordable than to pursue an expensive certification. But please rest assured, we use as many organic ingredients as we can in our products. Approximately 80% of our ingredients are organic. Our herbs are 100% organic, our butters and oils are about 70% organic, and our “other” ingredients (like magnesium, clay, salt, etc.) don’t come in organic at all. You’re getting all the quality…without the cost. 🙂
We are working on organic and non-GMO certification at this time, and will update once that process is completed!
Q: Do you use corn, soy, gluten, parabens, fragrances, etc. in your products?
A: No, we absolutely do not. We stay away from all major allergens (corn, soy, gluten, nuts) as well as anything that is not completely natural. That means no parabens, no sulfates, no fragrances, no SLS, no preservatives. We use only natural plant oils, butters, and herbs to create our products.
Q: What is your glycerin derived from?
A: In order to meet our quantity demands for products, we have begun using flax and sunflower derived glycerin in our glycerin based tinctures.
Q: Why are there slight variations in my products, or slight imperfections?
A: It’s the blessing of the handmade — it’s never exactly the same! We promise that any slight variations or imperfections are cosmetic only and do not affect the function of the product. For example, hard butters containing palmitic or stearic acid in large amounts (shea, mango, kokum) can sometimes bead up in products. This just means we don’t use any synthetics to prevent it from happening! We think of it as, you know it was made with naturally-occurring ingredients instead of a bunch of synthetic chemicals!
Q: Can all of the tinctures be taken together or should they be taken separately?
A: All of our tinctures other than Digest Support can be combined and taken together. Digest Support must be taken in water and by itself for best use.
Q: When can I expect my product to ship?
A: It’s our goal to ship orders out as quickly as possible (we ship M – F), but during sales or busy times, orders may be delayed. Typically, your order will arrive 2 – 5 days after it has shipped, depending on how long it takes the shipping carrier to process it. If you’ve purchased during a sale, especially a large one like Black Friday, please expect delays from both Earthley and potentially the shipping carriers as well. You will receive a shipping notification and tracking information when your order ships.
Q: Your package hasn’t arrived or updated, what next?
A: If your package has not arrived or updated, double check the tracking and see if it has been 15 days from the last update. If it hasn’t and it updated recently, most likely it is still on the way but if not we must wait 15 days from the last shipping update to be able to file a claim and provide a replacement or refund. Please reach out to [email protected] if it has been 15 days or more from the last update. Holidays will extend shipping times. This applies to all packages/orders.
Q:Is the $8 standard shipping option faster than the free shipping you get when you spend $50?
A: No, paying for shipping does not affect the speed of the shipping time.
Q: Do you ship internationally?
A: Unfortunately, we do not at this time. Post covid, every country has exponentially raised their pricing in regards to customs, taxes, and enforcing new regulations. They’ve sadly made it nearly impossible to keep things affordable, and due to this we no longer ship internationally, just within the US and to Canada at this time. This was a hard decision for us to make, and we are sincerely sorry for any inconvenience this may cause.
Q: I live in Canada. Do I have to pay customs?
A: We are not in control of what the Canadian government decides to add customs charges to. Some provinces do charge customs on goods entering their province. We encourage you to check with your province to find out how much it will be for you.
Q: Do you offer _____?
A: Maybe! We launch new products a few times a year, based on our needs and customer demand. If there’s something specific you’d like to see, [email protected] and let us know. If there’s enough demand, we might just make it!
Q: Do you offer samples or sample sizes?
A: No, we do not offer samples or sample sizes of products.
Q: How can I get notified of new or upcoming sales?
A: Please join our mailing list below. You’ll be the first to know when new deals launch!
Q: What if I order and need to cancel it?
Q: Do I still get free shipping if my discount code brings my cart total below $50?
A: Every customer receives free shipping on orders that are $50 or more after discount codes are applied and before taxes.
Q: What if I want to add to my order?
A: Unfortunately, we can’t add to orders that have already been placed. Please place a second order if you forgot anything!
Q: What if I want to return an item?
A: If an item arrives damaged, is missing any parts, or is the wrong item or quantity, please contact us immediately and we will fix it. Opened items may not be returned, sorry. You can find the full return policy here.