Changes to Our Canadian Shipping Policy
Effective June 1, 2025, Earthley we no longer offer shipping to Canada.
We understand this may come as disappointing news, and we want to explain the reasons behind this change, what it means for you, and answer any questions you may have.
Why We Made This Change
At Earthley, we always strive to deliver the best customer experience possible. Unfortunately, over time, we’ve seen increased challenges with international shipping, particularly to Canada, including:
- High tariffs and duties placed on orders
- Customs delays that often result in long wait times
- Unpredictable delivery timelines
- Increased shipping costs for our customers
- A consistently poor customer experience compared to our U.S. orders
As much as we want to serve our Canadian customers, these ongoing issues are beyond our control and have made it difficult to uphold the standard of care and service we’re committed to providing.
A Note from the Earthley Team
We deeply value our Canadian community and are truly sorry that shipping challenges have brought us to this point. This decision was not made lightly, and we hope to reconnect with you in the future under better circumstances. Thank you for being part of our mission to make natural health accessible for all.
If you have additional questions or feedback, please reach out to our customer support team — we’re here to help.
Frequently Asked Questions (FAQ)
Q: When is the last day to place an order shipping to Canada?
A: Orders must be placed by May 31, 2025 at 11:59 PM EST. After that, Canadian shipping will no longer be available.
Q: Can I still use a freight forwarding service or U.S. address?
A: Yes, if you have access to a U.S. mailing address or a freight forwarding service, you are welcome to place orders that way. Please note that we cannot take responsibility for packages once they reach the forwarding service.
Q: Will Earthley ever offer Canadian shipping again?
A: We hope so! We’re actively exploring better, more affordable solutions and will keep our community updated if anything changes.
Q: Can I still access Earthley’s educational resources and community?
A: Absolutely. Our blog, guides, social media, and newsletters will still be available to everyone — no matter where you live.